PAI uses Total Quality Excellence (TQE) principles to maximize results and to ensure quality is part of our day-to-day customer support process rather than a check and rework function. PAI will strictly adhere to these principles to achieve the objective of providing NAVSEA and the Warfare Centers with superior quality processes and products.

Our four interlocking TQE approaches include:

• Detailed Quality Assurance (QA) procedures using tailored checkpoints
• Quantitative, statistically valid sampling techniques
• Frequent direct communications with Warfare Center TPOCs to solicit feedback/critique
• A very active systemic/process improvement action program.

Our President, QA Director, and Task Leaders are charged with embedding QA objectives and actions in each and every task performed as outlined below. The PAI President will conduct quarterly contract reviews of ongoing, completed, and planned Task Orders. These reviews will include personal informal visits to the government Technical Points of Contacts to not only ensure high quality service is being provided but also facilitate communications to make good service even better. He allocates resources across PAI to support quality deliverables; assists the QA Director in reviewing deliverable processes, and reviews major deliverables to assure their quality. He recognizes those contributing to contract performance quality through bonuses and other incentives and is constantly researching ways to implement process improvement actions.

The QA Director assists in the implementation of the QA Program and reports directly to PAI's President. The PAI QA Director is Mr. Raymond Whetzel. Mr. Whetzel, a former Navy Submarine Service QA Inspector, holds a Bachelor’s degree in Business Administration. He is currently serving as the NAVFAC Expeditionary Programs Office Sealift Program Manager, and has extensive experience in developing and overseeing Quality Assurance Plans and Programs in a variety of shipbuilding and maintenance programs. He maintains daily contact with our customers and performs independent quality assessments of our work. He provides periodic assessments to the President and facilitates any senior level action that may be required to enhance PAI's QA processes. He ensures that the individual task leaders understand and comply with the PAI QA process, and that they provide appropriate QA training to all PAI personnel immediately upon joining the company and periodically thereafter. If QA issues arise the PAI QA Director analyzes the situation to determine cause(s), recommends fix(es) to the PAI President, and takes the appropriate corrective action(s).

The Task Leader implements the QA Program on a day-to-day and task-to-task basis. He or she will include in each task plan the detailed QA performance methodology needed to ensure the highest quality of products and services. Specific aspects of this QA methodology include potential cost saving ideas, innovations, templates, tools, references, data sources, and specific performance and review actions. They will allot sufficient time in performance schedules for QA milestones and In Process Reviews. The Task Leader reviews all deliverables to ensure their quality and integration with other efforts and also recommends QA process improvements to the QA Director.